Refund policy

Returns and Transport Damage

Made-to-order furniture

All Studio Martell furniture is manufactured after the order has been placed, specifically according to the customer's selected specifications, including size and colour.

Because these products are specifically manufactured for the individual customer, the statutory right of withdrawal does not apply where the legal conditions for the exception for goods made to the consumer's specifications or clearly personalised are met.

For this reason, made-to-order furniture cannot be cancelled, exchanged or returned simply because the customer has changed their mind.

This does not affect the customer's statutory rights if a product is defective, damaged, incorrectly delivered or otherwise does not conform to the agreement.

Transport Damage

When receiving your order, please carefully inspect the packaging and the furniture.

If you notice any visible damage to the packaging upon delivery:

  • Please have the damage noted on the carrier's delivery document.

  • Take clear photographs of the damaged packaging before opening the package, where possible.

  • Take photographs of the furniture if any damage is discovered.

  • Contact Studio Martell as soon as possible at info@studiomartell.com, including your order number and the photographs.

If the furniture has been damaged during transport, Studio Martell will arrange an appropriate solution in accordance with your statutory rights.

Where replacement is required, the replacement will be made and delivered at no additional cost to the customer.

If the damaged furniture needs to be returned, Studio Martell will provide instructions regarding the return. Please retain the original packaging until Studio Martell has confirmed that it is no longer required.

Studio Martell will coordinate the return with the transport company where applicable.

Important

The absence of a return option for made-to-order furniture does not limit any statutory rights the customer may have in relation to defective, damaged, incorrectly delivered or non-conforming products.

For further information, please see our General Terms and Conditions.

STUDIO MARTELL
Molenbeekstraat 34
1078 XE Amsterdam
The Netherlands

Email: info@studiomartell.com
Telephone: +31 6 53 93 75 98

VAT: NL001210210B22
KvK: 56874065