Privacy policy

Last updated: August 2026

Studio Martell respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Studio Martell collects, uses and protects personal data when you visit or use the Studio Martell website and webshop at studiomartell.com, or when you place an order with us.

1. Who is responsible for your personal data?

The website and webshop are operated by:

STUDIO MARTELL
Molenbeekstraat 34
1078 XE Amsterdam
The Netherlands

KvK: 56874065
VAT number: NL001210210B22

Email: info@studiomartell.com
Telephone: +31 6 53 93 75 98

For privacy-related questions, you can contact us at info@studiomartell.com.

2. What personal data do we collect?

Depending on how you use our website and webshop, we may collect the following information:

When you place an order

First and last name

Billing and delivery address

Email address

Telephone number

Order details and purchase history

Payment and transaction information

Information you provide in connection with your order, including product specifications such as dimensions, colour and other selected options

Payment details may be processed directly by our payment service providers. Studio Martell does not need to store your complete payment card details.

When you contact us

If you contact us by email, telephone or another available communication method, we may process the information you provide, such as your name, contact details and the contents of your communication.

When you visit our website

We may automatically collect certain technical information, such as:

IP address

Browser type and version

Device type

Operating system

Pages visited

Date and time of your visit

Referring website

Technical information about your use of the website

Some of this information may be collected through cookies or similar technologies.

3. Why do we use your personal data?

We use personal data for the following purposes:

Processing and delivering orders

We use your information to process your order, manufacture your furniture according to the specifications you selected, arrange payment and deliver your order.

Customer service

We use your contact information to respond to questions, requests, complaints and other communications.

Website operation

We use technical information to operate, maintain, secure and improve our website and webshop.

Legal and administrative obligations

We may process personal data where this is necessary to comply with legal, tax, accounting or other regulatory obligations.

Website analytics and marketing

Where applicable, we may use cookies or similar technologies to understand how visitors use our website, measure website performance and, where legally permitted and with the required consent, support marketing activities.

4. Legal basis for processing

Under the applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:

Performance of a contract: for example, when processing and delivering your order.
Legal obligation: where we are required to retain or process information by law.
Legitimate interests: where processing is necessary for legitimate business purposes, such as operating and securing our website, preventing fraud and improving our services, provided that your rights do not override those interests.
Consent: where your consent is required, for example for certain non-essential cookies or marketing activities.

Where processing is based on consent, you may withdraw your consent at any time.

5. Cookies

Our website uses cookies and similar technologies.

Cookies are small text files stored on your device that allow a website to remember information about your visit or recognise your device.

We may use different categories of cookies, including:

Essential cookies

These cookies are necessary for the operation of the website and webshop, for example to enable shopping cart functionality, checkout and security.

Preference cookies

These cookies may remember certain preferences or settings.

Analytics cookies

Where used and where required, these cookies help us understand how visitors use our website and help us improve its performance.

Marketing cookies

Where used, marketing cookies may be used to measure advertising performance or provide more relevant advertising.

Non-essential cookies will only be used where the applicable law requires your consent and you have provided that consent.

You can manage or withdraw your cookie preferences through the cookie settings available on our website. You can also change your browser settings to block or delete cookies.

Please note that disabling certain essential cookies may affect the functionality of the webshop.

6. Who may receive your personal data?

We may share personal data with service providers that help us operate our business and webshop.

Depending on the service used, these may include:

E-commerce and website service providers

Payment service providers

Transport and delivery companies

IT, hosting and technical service providers

Accounting and administrative service providers

Analytics or marketing service providers, where applicable

These service providers may only process personal data on our behalf where this is necessary for the services they provide, subject to applicable data protection requirements.

We may also disclose personal data where required by law, legal proceedings or a competent authority.

7. International transfers

Some service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, Studio Martell will take the measures required by applicable data protection law to ensure that the transfer is adequately protected.

This may include the use of an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.

8. How long do we keep your personal data?

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting and tax obligations.

The retention period therefore depends on the type of information and the reason for processing it.

When personal data is no longer required, we will delete it or anonymise it where reasonably possible, unless we are legally required to retain it for a longer period.

9. Security

Studio Martell takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Your privacy rights

Depending on the circumstances and applicable law, you have the right to:

Request access to the personal data we hold about you.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data where legally possible.

Request restriction of processing.

Object to certain processing activities.

Request data portability where applicable.

Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at:

info@studiomartell.com

We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the competent data protection authority.

In the Netherlands, this is the:

Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

11. Children's privacy

Our website is not specifically directed at children.

We do not knowingly collect personal data from children where this is not permitted by applicable law.

If you believe that a child has provided us with personal data without the required consent, please contact us at info@studiomartell.com.

12. Links to other websites

Our website may contain links to third-party websites.

Studio Martell is not responsible for the privacy practices or content of third-party websites. We recommend that you review the privacy policy of any external website you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, website functionality or applicable legislation.

The latest version will always be published on this page.

The date at the top of this Privacy Policy indicates when it was last updated.

14. Contact

If you have any questions about this Privacy Policy or about how Studio Martell processes your personal data, please contact us: